Nebius AI tech support

Our support team can assist you with a variety of issues related to Nebius AI services, including restoring access to the management console, providing documentation links, diagnosing and fixing errors, addressing FAQs, assisting in setting up services, handling data requests, recommending service recovery for critical incidents, helping with third-party software configuration, and offering recommendations for OS and third-party software problems. Additionally, a personal technical manager is available for direct assistance.

Technical support is happy to respond to your requests as fast as possible with the target response time of no more than 4 hours.

The resolution time is individual for each case and depends on the nature of the problem. Problems with apps and services can have various causes. This makes it difficult to estimate how long it will take. The technical support team works closely with you to identify the cause of the problem and fix it as quickly as possible.

There is no limit to the number of times you can contact technical support.

If you’re not satisfied with the help you have received, you are welcome to escalate the issue to the support specialist’s manager. It will be very important for us to investigate the case and improve our service.