Expert support so you can focus on what matters
Work alongside our field AI/ML experts, get responsive help with clear ownership, and keep workloads performing through embedded care that runs across your complete stack.
Support that feels like part of your team
Get fast, hands-on help from Nebius engineers who understand AI workloads, GPUs, and production infrastructure. So your workloads stay reliable, performant, and cost-efficient.
When things break, we’re already on it
Industry-leading time to first reply from a human support engineer.
Average response times for Q3 2026 — learn more.
Critical incidents
High priority
Medium priority
Low priority
Support Plans
Standard
Advanced
Enterprise
Fastest response
4 hours
30 mins
15 mins
Support channel
Portal
Portal + Dedicated Slack
Portal + Dedicated Slack + Scheduled incident call
Named resources
-
Post-sales Architect
Post-sales Architect + Dedicated TAM
Proactive care
-
Weekly health-checks
Daily health-checks, live monitoring, biweekly report
Tailored workshops
-
8 hours / quarter
24 hours / quarter
Included enablement
Managed Soperator or Managed Kubernetes
Managed or Professional Soperator or Managed Kubernetes
Managed or Professional Soperator or Managed Kubernetes
Price
Free
$5,000 / month
$25,000 / month
Architecture help that actually ships
Our solutions architects help you design, test, and deploy AI clusters optimized for performance and cost — from early experiments to onboarding and full production.
Customer satisfaction score maintained since January 2026.
Customer satisfaction score maintained since January 2026.
Whatever your pipeline, framework, or model, our experts help you at every stage.
On-demand expertise for every stage of your AI journey
On-demand expertise for every stage of your AI journey
Access top-tier AI and ML experts without growing your in-house team. Our professional services engineers work directly with you to accelerate delivery, optimize infrastructure, and turn complex AI roadmaps into production-ready systems.
High-touch support, always on
Get fast answers from Nebius engineers in Slack — without tickets or delays. Use our support bot for quick technical help, onboarding updates, and real-time maintenance notifications.
“Nebius’ responsive and supportive service has ensured that any challenges were swiftly addressed, empowering out team to push the boundaries of research and innovation.”
“The Nebius team’s deep expertise and SLURM clusters helped us overcome early challenges and focus on building better models faster.”
“Nebius offers more control, better support and reliable scalability compared to some other clouds.”
“The Nebius team has been consistently fast, transparent and a true partner in our journey.”
“Nebius stands out due to their responsiveness, personal attention, and technical expertise.”
“We appreciate Nebius for granting us access to their cloud and providing excellent support.”
Learn more
We’re excited to guide you through your journey to potentially joining Nebius. Let us address questions that often pop up.
Documentation
Comprehensive guides and tutorials to build, deploy, and manage AI workloads.
API references
Detailed API specs and examples for integrating and automating with Nebius AI Cloud.
Solution library
A curated collection of Terraform and Helm templates to deploy AI apps.