White-glove support from real humans for every use case

Move from idea to impact faster with 500+ Nebius AI & ML experts by your side.

Support that feels like part of your team

Get fast, hands-on help from Nebius engineers who understand AI workloads, GPUs, and production infrastructure — so your workloads stay reliable, performant, and cost-efficient.

$0

No additional fees — support is always included.

24/7

Follow-the-sun support across 3 global time zones.

85%

Of all issues resolved at first response — no escalation required.

2.5 hr

Average resolution time for non-escalated cases.

When things break, we’re already on it

Industry-leading time to first reply from a human support engineer. Average response times for Q3 2025 — learn more.

SLA: 30 minutes

9.8 min

Critical incidents

SLA: 1 hour

16.9 min

High priority

SLA: 4 hours

18.2 min

Medium priority

SLA: 1 business day

22.8 min

Low priority

Architecture help that actually ships

Our solutions architects help you design, test, and deploy AI clusters optimized for performance and cost — from early experiments to onboarding and full production.

100% CSAT

Customer satisfaction score maintained since July 2025.

From data to inference

Whatever your pipeline, framework, or model, our experts help you at every stage.

On-demand expertise for every stage of your AI journey

Access top-tier AI and ML experts without growing your in-house team. Our professional services engineers work directly with you to accelerate delivery, optimize infrastructure, and turn complex AI roadmaps into production-ready systems.

High-touch support, always on

Get fast answers from Nebius engineers in Slack — without tickets or delays. Use our support bot for quick technical help, onboarding updates, and real-time maintenance notifications.