Nebius tech support
At Nebius, we want you to get the most from the cloud. That’s why we strive to ensure a seamless experience with our services. You’ll find most answers in our comprehensive English-language documentation, but if challenges arise, don’t worry; we’re here for you.
As a local company, we proudly offer personal support in Hebrew as well. We’ve crafted support plans tailored to your specific needs, ready to assist you every step of the way.
Have some personal assistance
Need assistance with Nebius Israel? Our dedicated support team, fluent in both English and Hebrew, is here to help. Contact us via the console or email, and our engineers will promptly address your questions and concerns. Get in touch for personalized support.
Discover our documentation
Explore our comprehensive documentation for Nebius Israel services. Whether you’re a beginner or an experienced user, you’ll find detailed guides, FAQs, and step-by-step instructions to assist you. Learn more about how to make the most of our platform.
Choose from our support options below, or reach out directly, and let’s make your cloud journey an effortless one. You can always select or change your plan in the admin console.
Contact channels: queries from the console
Response time: 24 hours
From $12 / month
Contact channels: queries from the console, chat
Response time for queries from the console: 2-8 hours
Chat response time: 15 minutes
From $76 / month
Contact channels: queries from the console, chat
Response time for queries from the console: 30 minutes to four hours
Chat response time: 5 minutes
Phone and video consultations are available on an individual basis
Price upon request
Contact channels: queries from the console, chat
Response time for queries from the console: 15 minutes to two hours
Chat response time: immediate
Dedicated support team
Phone and video consultations are available on an individual basis
Our support team, fluent in both English and Hebrew, is ready to help you with:
Not available
Available
Still have questions about our support?
We’re here to help. Just leave your contact information, and our experienced team will quickly reach out to you. They have the knowledge to walk you through our support options and can provide detailed information tailored to your needs in the Nebius cloud.
FAQ
How do I contact technical support?
How do I contact technical support?
You can contact technical support in muliple ways, through the feedback form or in the chat on the support page in the console or by email support@nebius-israel.com.
What kinds of issues and cases does technical support resolve?
What kinds of issues and cases does technical support resolve?
How quickly does technical support respond?
How quickly does technical support respond?
How quickly can technical support solve an identified problem?
How quickly can technical support solve an identified problem?
In what languages does Nebius Israel support use to communicate?
In what languages does Nebius Israel support use to communicate?
How many times can I contact technical support?
How many times can I contact technical support?