Billing account statuses

The status of your billing account depends on whether you have any arrears resulting from a failure to pay for resource usage.

List of statusesList of statuses

A billing account can have one of the following statuses:

• NEW: Billing account is being created.
• PENDING: Account confirmation required.
• PAYMENT_NOT_CONFIRMED: Account confirmation required. An email with further instructions has been sent to you.
• TRIAL_ACTIVE: Trial period has been activated and there is at least one unspent grant.
• TRIAL_SUSPENDED: Access to resources under the trial period has been suspended (e.g., due to a violation of antifraud requirements).
• TRIAL_EXPIRED: Trial period has ended or all available grants have been spent.
• ACTIVE: Paid version has been activated and there is no outstanding debt for resource usage.
• PAYMENT_REQUIRED: There is an outstanding debt for service usage.
• SUSPENDED: Access to resources has been suspended.

If your account has been suspended for a long time or the cloud status is PENDING_DELETION, make sure to manually cancel its deletion.

Description of statusesDescription of statuses

Statuses are described in the table below.

Status	Balance	Description
NEW	None	Account is being created.
PENDING	None	Use of Nebius Israel services is not allowed. The status persists until the account is validated by a Nebius Israel manager.
PAYMENT_NOT_CONFIRMED	None	Use of Nebius Israel services is not allowed. The status persists until the account is validated by a Nebius Israel manager.
TRIAL_ACTIVE	None (the initial grant has been provided)	The use of Nebius Israel services is allowed but limited. The status persists until the trial period ends, the initial grant is spent, or the paid version is activated.
TRIAL_SUSPENDED	None	The use of Nebius Israel services is not allowed. Since the initial grant can only be issued to one billing account within the trial period, you cannot use the trial period when re-registering. The status persists until the paid version is activated.
TRIAL_EXPIRED	None	The use of Nebius Israel services is not allowed. The trial period has ended and you have not upgraded to the paid version. You can upgrade to the paid version of Nebius Israel at any time during the trial period or 30 days after it ends, with no data loss.
ACTIVE	Positive	All Nebius Israel services are available for use. The status persists until an outstanding debt for usage is accumulated.
PAYMENT_REQUIRED	Negative	Account has debts for service usage. Use of Nebius Israel services may be suspended if you do not pay off the debt in time. During the suspension period, a fee is charged for data storage services, in addition to a late payment fee.
SUSPENDED	Negative	Access to the use of Nebius Israel services is suspended. The maximum data storage period after the suspension is 60 calendar days. Within 60 calendar days of suspending access, the system checks whether a payment is made: - If you pay the entire outstanding amount, your access to resources will be restored within 24 hours. - If you do not pay the entire outstanding amount, all your data, including your billing account, will be permanently blocked and deleted.